Mombasa: The Government intends to embrace Artificial Intelligence (AI) and the Fourth Industrial Revolution (4IR) technologies as enablers of smarter governance to enhance effective delivery of services in the public sector. Deputy Head of Public Service, Mr. Amos Gathecha, underscored the government's commitment to integrate the latest aspects of technology, including AI, to transform provision of service across all Ministries, Departments, and Agencies (MDAs). He addressed the opening session of the Kenya Association for Public Administration and Management (KAPAM) Symposium at the Kenya School of Government (KSG) in Mombasa, emphasizing the need for public service to keep up with the dynamic digital era.
According to Kenya News Agency, Mr. Gathecha highlighted that AI is not a futuristic concept but a real-time tool reshaping government operations. In his keynote address, he stated that the Government is committed to aligning policy with practical implementation. He mentioned that the establishment of the Directorate of Smart Government within the Executive Office of the President facilitates the adoption of intelligent technologies, improving public administration, enhancing citizen engagement, and boosting institutional performance.
Mr. Gathecha reassured that the digital shift aims to empower public servants for greater efficiency and impact, rather than replace them. The high-level symposium themed 'Smart Governance: How Artificial Intelligence is Reshaping Public Administration', was attended by senior government officials, policymakers, scholars, and technology experts to discuss AI's transformative potential in public sector reform.
He noted that several MDAs are piloting AI-enabled platforms for real-time data analysis, automated workflows, and predictive decision-making. These initiatives improve transparency, operational efficiency, and foster a more responsive government. Mr. Gathecha proposed a three-pronged approach-Digital Capability, Workforce Intelligence, and a People-Centered Culture-as the foundation for embedding AI in the public service ecosystem.
The Deputy Head of Public Service outlined various AI-driven solutions addressing everyday challenges in public administration, such as smart traffic control systems, biometric health services, digital identity platforms, and AI-assisted waste management. He emphasized the importance of strong governance frameworks to safeguard data privacy, uphold ethical standards, and promote social equity. He advocated for a collaborative approach harnessing strengths of both humans and machines, transitioning to hybrid systems for more effective service delivery.
Principal Secretary for Public Service, Dr. Jane Mbunya, also present, stressed the need to prepare the public service anchored on smart governance, digital innovation, and citizen-centric solutions. She highlighted the importance of strategic investments in talent development, modern infrastructure, and ethical AI adoption to sustain public trust and enhance service delivery.