Nairobi: The Judiciary has moved to allay fears regarding its public-facing platforms, including the e-Filing system and Cause List portal, which experienced intermittent access complications due to some external interference that temporarily disrupted network services beginning 10th July 2025.
According to Kenya News Agency, the Chief Registrar, Winfridah Mokaya, reassured the public that its technical team responded swiftly and initiated an ongoing service resumption process. Even though partial restoration was achieved on Sunday, 13th July 2025, additional technical challenges occurred on Monday, 14th July 2025.
Mokaya explained that the e-Filing system and associated services operate within a complex digital infrastructure and, from time to time, may experience interruptions. She noted that just like many digital platforms globally, the Judiciary's systems are occasionally susceptible to technical disruptions.
Despite these challenges, the Chief Registrar stated that judicial services have remained accessible through alternative channels provided by the Judiciary. Specifically, 282 applications filed under certificates of urgency and time-bound pleadings have been received through official court email addresses and are currently under processing. Additionally, 2,256 criminal cases have been filed and processed during the same period.
Further, Mokaya announced that a public notice dated 14th July 2025 at 11:00 AM had been issued to guide users on the filing process as e-Filing services are progressively restored. She advised all users to carefully follow the instructions outlined in the notice and urged members of the public to contact the Judiciary through the emails [email protected], [email protected], and [email protected] in case of challenges.
She reiterated the Judiciary's commitment to ensuring uninterrupted access to justice and thanked all court users for their continued patience, cooperation, and understanding.