Nairobi: The National Transport and Safety Authority (NTSA) is taking a leading role in advancing digital transformation in Kenya's public sector through the adoption of emerging technologies such as Artificial Intelligence (AI) and Big Data Analytics to improve public service delivery.
According to Kenya News Agency, led by the NTSA Director General Mr. George Njau, NTSA regional managers convened this week at the Africa Centre of Competence at Kenya School of Government for a two-day Digital Transformation Workshop designed to enhance their capacity in data management, analytics, and AI-driven decision-making.
'Transport is one of the core sectors within our Country and what we are trying to achieve beyond road safety is service delivery,' said Njau. 'By using big data and AI, we have been able to see our data speak to us. We have been able to identify certain challenges and more importantly opportunities to unlock more areas we need to improve on,' he added.
The training, part of NTSA's ongoing efforts to operationalize its Big Data Analytics System, is geared toward building smarter, citizen-centric services. Through the system, NTSA aims to improve operational efficiency, strengthen evidence-based policymaking, and enhance service delivery across its national network.
The two-day workshop held from 27th to 28th October 2025 is more than just a technical training; it aligns with Kenya's National Digital Master Plan (2022-2032), which seeks to equip public servants with digital skills to accelerate e-government and data-driven governance.
The Africa Centre of Competence serves as a hub for developing the next generation of digital public sector leaders. It is established through a partnership between the Ministry of ICT and the Digital Economy, the Kenya School of Government, and UNDP.
Its curriculum focuses on key areas such as data analytics, artificial intelligence, cybersecurity, and digital leadership, enabling institutions to leverage emerging technologies for public good.
NTSA continues to demonstrate how government agencies can translate digital learning into measurable achievements by utilizing the Centre's state-of-the-art infrastructure and technical expertise.
The collaboration between NTSA, Africa Centre of Competence, Kenya School of Government, the Ministry of ICT, and Data and AI Solutions Partner- Pathways Technologies underscores the critical role of capacity building in Kenya's journey toward a digitally empowered, citizen-first public service.